12 Number of countries in which VINCI Airports operates.
Quality of service is boosted by a commitment to innovation. Drawing on the trials carried out at Lyon-Saint Exupéry, centre of excellence for innovation in passenger experience, VINCI Airports is gradually rolling out the digital applications provided for passengers to the rest of its network. One of them is Mona, a travel assistant that offers personalised support, including a biometric service that uses face recognition technology to facilitate passage through control points. At London Gatwick, VINCI Airports deployed another digital solution applied to airport operations: the new AirTurn platform, which optimises aircraft turnarounds by allowing ground handlers to update air controllers about changes to the turn process, direct from the apron.
