In Europe, VINCI Airports completed a new phase of modernisation works at Belgrade airport (Serbia), bringing into service a 13,600 sq. metre boarding area a ssociated with a centralised security zone and redesigned retail spaces. In the United Kingdom, resurfacing works on the main runway at London Gatwick airport were carried out without interrupting operation, while reducing the amount of asphalt used by 70%.
OPERATIONAL PERFORMANCE, SERVICE QUALITY
Throughout 2022, teams in every airport mobilised, with the help of the VINCI Airports network, to prepare for and support the recovery in traffic, notably by anticipating the neces-sary recruitments. Their speed of reaction, combined with a strong service culture, allowed us to respond effectively to the recovery of air travel during the summer season, when they provided operational support for airline company teams.
VINCI Airports works continuously over the whole of its network to increase the efficiency of its operations and make the travel experience smoother, safer and more enjoyable for passengers. The results have earned several distinctions. Kansai International in Japan won the World’s Best Airport for Baggage Delivery and World’s Best Low-Cost Airline Terminal awards from the international air trans-port rating organisation Skytrax. Porto and Ponta Delgada airports in Portugal and Guanacaste in Costa Rica were ranked best airports in their respective regions for Airport Service Quality by Airports Council International (ACI), which also singled out five Portuguese airports along with Belgrade, Santiago and Guanacaste in the Voice of Customer category. In France, Nantes Atlantique was the first airport to obtain the S3A label (covering user care, support and accessibility) for its capacity to offer personalised support for people with mental disabilities and, by extension, any passengers struggling with under-standing or finding their way around the airport.
