VINCI Airports works continuously across its network to increase the efficiency of its operations and make the travel experience smoother, safer and more enjoyable for passengers. These efforts earned VINCI Airports several distinctions in 2025. Budapest airport was named best airport in Eastern Europe by Airports Council International (ACI) and Skytrax. ACI also ranked Monterrey, Mazatlán and Chihuahua among the best airports in the region and handed the ACI HR Excellence award to Lyon-Saint Exupéry for its commitment to diversity, equity and inclusion. Porto airport was named second-best airport in Europe by the Holidu holiday booking website. Lastly, in Portugal, ANA won two awards at the Better Tourism Lisbon Travel Market (BTL).
The continuous improvement in service quality VINCI Airports offers its customers is grounded in an innovation strategy that spans its entire network. In 2025, for instance, VINCI Airports tested ZenLine, a service that allows passengers to reserve a time slot for security controls at Lyon-Saint Exupéry. Also in flow management, several airports in Japan and the United Kingdom have begun testing advanced artificial intelligence technologies for carry-on luggage checks, aimed at facilitating image processing by control system operators. To improve the passenger experience, Lyon-Saint Exupéry deployed a virtual agent using generative AI to assist passengers, which notched up more than 10,000 interactions in two months. Generative AI solutions accessed from a QR code have been put in place in the Salvador and Lisbon airports and will be introduced at Belgrade airport in 2026.
In Budapest, traffic rose by 12% in 2025.